….introduce ‘Do Not Disturb’ facility to stop unsolicited calls
Nigerian Communication Commission (NCC) has flagged off the ‘2017 Year of Nigeria Telecom Consumer’ campaign in Lagos with the unveiling of Comedian Helen Paul and Actor Aliu Nuhu as brand ambassadors. With the initiative NCC plans to make 2017 a year Nigerian telecom subscribers get the best service from their service providers.
The commission also unveiled Do-Not-Disturb (DND) service, which consumers can activate by texting “STOP” or “Help” for options to 2442, including the 622 toll free complaints line.
According to Prof. Umar Danbatta, Executive Vice Chairman, NCC, the commission intends to increase the awareness level and equally the activation level of the two initiatives.
“The Year of the Consumer will, therefore, focus on two key areas: improving the Quality of Service; protecting and educating the consumer. To address the unsolicited calls received by consumers, the NCC has introduced the Do Not Disturb (DND) facility and consumers are urged to activate the facility by texting 2442. There is also the 622 number for the NCC customer toll free complaint line. NCC intends to increase the awareness level and equally the activation level of the two initiatives”, he said.
A robust media campaign is already taking place; it will last throughout the year providing unique and timely information to all consumers.
Emphasizing the importance of the unveiling of the campaign in Lagos, Danbatta disclosed that Lagos has a great ICT credentials considering that the state has the highest telecommunication subscribers and players in the country.
“Today’s event emphasizes the position of Lagos State as the telecommunications hub of Nigeria. The Nigerian Bureau of Statistics in its first quarter telecommunications sector report for 2016 put Lagos subscriber base at 19.04 million or 12.8% of the country’s subscribers and 12.62 million internet subscription or 13.65%. The state is home to many of the key players in the telecommunications sector, so it is understandable that it has been selected as the flag off city after the major event in Abuja on March 15 2017”, he said.
It is noteworthy that with a base of over 154 million subscribers, Nigerian consumers dominate the African telecommunications landscape.