Leading Pay TV operator in Nigeria, MultiChoice has extended its call centre operation by three hours with effect from Monday, December 4 till the end of the month.
The company’s call centre usually operates from 8am to 9pm, Monday to Sundays; but has now been extended to operate from 8am to 12am till the yuletide period will be over on December 31, 2017.
Managing Director, MultiChoice Nigeria, Mr. John Ugbe, said the extension of the call centre operating hours, was part of its efforts to shape its business, in anticipation of customer needs in the yuletide.
Ugbe also described the extension as one of the ways by which the company is making it easier for customers to reach the company if there are issues in its services during the festive season.
He said: “By extending our operating hours, we will be able to enhance the level of service delivery this yuletide in a significant way”; adding, “As a business, we take the customer-first approach, which involves anticipating customer needs, especially during the festive seasons”.